Privacy Policy

1. Who We Are

Data controller: Contentdrips SMC Pvt Ltd. Location: Karachi, Pakistan Privacy contact: privacy@contentdrips.com

For privacy-related requests, contact us at the email above. We will respond within a reasonable timeframe and as required by applicable law.

2. Information We Collect

We collect information in the following categories:

If you connect Instagram, LinkedIn, or TikTok for publishing or scheduling, we receive and store information necessary to provide those features, such as:

We only request permissions needed to connect accounts and publish or schedule content on your behalf.

When you use the Services, we and our service providers may automatically collect:

If you use the Contentdrips Chrome extension, it may access information needed to integrate with your Contentdrips account and related workflows (such as authentication state and content you choose to send to the app). The extension operates in connection with the same account and data practices described in this policy.

Account information: name, email address, password (stored in hashed form), profile details, and team/workspace information.

Authentication data: if you sign in with Google OAuth, we receive basic profile information permitted by your Google account settings (such as name and email).

Content you create or upload: designs, posts, carousels, captions, brand assets, templates, ideas, schedules, and other materials you add to the platform.

AI inputs: prompts, URLs (e.g. blog, YouTube, TikTok links), and other text or files you submit to AI features.

Billing-related information: subscription plan and billing status. Payment card details are processed by our payment provider (Paddle) and are not stored by us.

Support communications: messages you send through our support channels, email, or in-app chat.

Marketing preferences: whether you subscribe to or unsubscribe from marketing emails.

Account identifiers and profile information (e.g. name, username, avatar, account type)

OAuth access tokens and related authorization data

Publishing status and metadata related to posts you schedule or publish through Contentdrips

Usage and product analytics: pages viewed, features used, clicks, events, session data, and performance metrics.

Device and browser data: IP address, browser type, operating system, device type, language, and referring URLs.

Log data: timestamps, error logs, and diagnostic information.

Cookies and similar technologies: as described in Section 8.

3. How We Use Your Information

We do not use your content to train our own AI models.

Provide, operate, maintain, and improve the Services

Create and manage your account, workspaces, and team collaboration

Generate, edit, export, schedule, and publish content you request

Process AI-powered features (planning, writing, design suggestions, image generation, and similar tools)

Connect to and publish on Instagram, LinkedIn, TikTok, and other integrated platforms at your direction

Process subscriptions and payments through Paddle

Send transactional emails (account verification, password reset, billing notices, service updates)

Send marketing emails where permitted, and honor unsubscribe requests

Provide customer support through tools such as Userscom

Analyze usage with PostHog and Google Analytics to improve product experience

Show in-app messages, onboarding, and surveys through tools such as TinyPopups

Protect against fraud, abuse, and security incidents

Comply with legal obligations and enforce our terms

4. AI Processing

Contentdrips includes AI features that help you plan, write, and design content. When you use these features, your inputs (such as prompts, text, URLs, and uploaded files) may be sent to third-party AI providers to generate outputs for you.

These providers process data on our behalf to deliver AI functionality. We configure our use of these services for inference and feature delivery, not for training models on your content.

Please do not submit sensitive personal information (such as government IDs, health data, or financial account numbers) into AI features unless you are comfortable with it being processed by these providers under their respective terms and privacy policies.

5. Social Media Publishing

When you connect Instagram, LinkedIn, or TikTok:

You can manage or disconnect social accounts at any time from your account settings.

You authorize Contentdrips to access and use your connected account credentials (including OAuth tokens) solely to provide publishing, scheduling, and related features you request.

We store these tokens securely on our servers.

When you disconnect an account or delete your Contentdrips account, we delete associated tokens and connection data.

Published content is subject to each platform’s own terms and privacy policies. Contentdrips does not control how Meta, LinkedIn, or TikTok handle data on their platforms.

6. How We Share Information

We do not sell your personal information.

Trusted vendors that help us operate the Services, including:

These providers may only use your information as needed to perform services for us, subject to contractual and legal obligations.

We may disclose information if we believe it is reasonably necessary to:

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you where required by law.

We may share information for other purposes with your explicit consent.

Comply with law, regulation, legal process, or government request

Enforce our terms or protect our rights

Detect, prevent, or address fraud, security, or technical issues

Protect the rights, property, or safety of Contentdrips, our users, or the public

7. Data Retention

We retain personal information only as long as necessary to provide the Services and for legitimate business purposes, unless a longer period is required by law.

Active accounts: we retain account and content data while your account is active.

Deleted accounts: when you delete your account, we delete your personal data and associated content immediately , subject only to limited backups or logs that may persist briefly for security, fraud prevention, or legal compliance before being purged.

Disconnected social accounts: OAuth tokens and connection data are deleted when you disconnect.

Analytics data: aggregated or de-identified analytics may be retained longer for product improvement.

Billing records: certain payment and invoice records may be retained as required for accounting, tax, or legal obligations.

8. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies on the marketing site and app to:

You can control cookies through your browser settings. Disabling cookies may affect some functionality. Where required by law, we will provide cookie consent options.

Keep you signed in and maintain session state

Measure traffic and usage (PostHog, Google Analytics)

Support marketing, onboarding, and support tools (TinyPopups, Userscom)

9. Data Security

We implement reasonable technical and organizational measures to protect personal information, including access controls, encryption in transit, and secure infrastructure on AWS.

No method of transmission or storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

You are responsible for keeping your password confidential and for activity under your account.

10. International Data Transfers

Contentdrips is based in Pakistan and uses service providers that may process data in Pakistan, the United States, the European Union, and other countries.

Where required, we rely on appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms offered by our providers.

11. Your Privacy Rights

Depending on your location, you may have rights including:

You can delete your account from within the app. Deletion removes your account data immediately as described in Section 7.

Email privacy@contentdrips.com with your request. We may need to verify your identity before responding.

We will not discriminate against you for exercising privacy rights.

Access — request a copy of personal information we hold about you

Correction — request correction of inaccurate information

Deletion — request deletion of your account and personal data

Portability — request a copy of your data in a portable format where applicable

Objection / restriction — object to or restrict certain processing

Withdraw consent — where processing is based on consent

Marketing opt-out — unsubscribe from marketing emails at any time via the link in our emails or by contacting us

EEA / UK (GDPR): you may lodge a complaint with your local data protection authority.

California (CCPA/CPRA): you may have rights to know, delete, and opt out of certain sharing. We do not sell personal information.

12. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

If you are between 13 and the age of majority in your jurisdiction, you may use the Services only with permission from a parent or legal guardian.

13. Third-Party Links and Services

The Services may link to third-party websites, platforms, or services (including social networks and AI providers). Their privacy practices are governed by their own policies. We are not responsible for third-party sites or services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and, where appropriate, notify you by email or through the Services.

Your continued use of the Services after changes become effective means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Contentdrips SMC Pvt Ltd. Karachi, Pakistan Email: privacy@contentdrips.com